Computer says printer is offline, but it isn't?

My Canon printer is showing offline, I don’t understand when I have connected my printer to computer then why it is showing as offline. Also, there is no checkmark beside the “Use printer offline” tab. If anyone has undergone such problem then please describe how to troubleshoot “printer is offline” error when everything is set up properly.

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7 months ago

Usually, Canon printer may go offline due to network connectivity issue, paper jam, out of paper or other technical issues. If the issues got fixed then your printer will print properly otherwise you have to manually bring your printer online to perform printing operations.

Lets’ fix Canon printer -

  1. Open Control Panel and then click on Devices and Printers options.
  2. Select your Canon printer from the list and then press right click on it. Choose the option “See what’s printing”.
  3. If your Canon printer is in offline mode then you will see a checkmark in the front of “Use Printer Offline”, just remove that checkmark. Now, wait for a couple of minutes so that your printer can come online and resume printing.

If your Canon printer comes online at this moment and again go back into offline mode then check these troubleshooting tips -

  •  Check the printer’s power - Make sure your printer is connected to the constant source of power supply and powered on. Also, confirm that no warning light is blinking.
  • Check the physical issues – If in your Canon printer, the amber light is blinking then you should understand that there exist hardware issues. Hardware issues can be of different types, such as paper jam, cartridge jam, cartridges dried out, the printer is out of paper etc. So, resolve all physical errors and then check your printer is getting online or not.
  • Check the connectivity – If you have connected your Canon printer to the computer via USB or LPT cable then you have check connection at both ends because if the connection will loose then your printer will not come online. So, it would be better to unplug both ends and reconnect them properly.
  • Fix print spooler - If print spooler is not running then,
    1. Open Run by pressing Windows + R keys simultaneously.
    2. In Run dialog, type “services.msc” and choose OK.
    3. After this, press double clicks on Print Spooler Service and then modify the startup type to “Automatic”.
    4. Next, restart your operating system and install Canon printer again.

Computer says printer is offline, but it isn't?


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