You wish to scan an important document and suddenly you realize that your scanner is not working. This can be extremely annoying especially if you notice that the scanner is not working but the printer is working. If you are using a printer that does not work in Windows 10 or 11, then you will learn how to troubleshoot this problem by reading the guide mentioned below.
In case you find that the scanner is not working, then you must turn off the scanner, disconnect the power wire and perform a reset. Moreover, you can go to the Canon customer care page and get in touch with customer service. After that, you need to check whether the scanner model is compatible with the system configuration or not.
Here, we are available with different solutions that can help you fix this problem on Windows 10 and Windows 11.
First of all, you are required to restart your computer and then shut down the scanner for a few minutes. After that, turn it on once again. This will help you resolve a lot of problems related to the PC and other devices.
In case you recently upgraded to Windows 10 or 11, then you may lose third-party drivers after the update. This can be the reason why your driver is missing and the scanner is not working. In order to fix this problem, you need to update the drivers manually.
You need to install a trusted driver tool, which you can use to automatically update your Canon MX 310 driver. DriverFix is one of the tools that you can use in this situation. It will help you update the drivers automatically.
Also, it will help you prevent PC damage caused because of installing the wrong driver. Moreover, you will get a complete report of outdated, damaged, or missing drivers.
Below are the steps that you need to follow to run your printer in compatibility mode.
Step 1: Go to the scanner icon and then right-click on it to select Properties.
Step 2: Navigate to the Properties dialog and then choose the Compatibility tab.
Step 3: Then, you must go to the Compatibility mode field and then select the option of Run this option in compatibility for.
Step 4: Select Apply and then click on Ok to save the changes.
After that, check whether your Canon MX310 scanner is working or not.
Below are the steps that you need to follow to run the hardware and devices troubleshooter.
Step 1: Press the Windows and R keys simultaneously to open the Run dialog box.
Step 2: Enter cmd in the search area and then press Ctrl+Shift+Enter. Press these keys together to launch the Command Prompt.
Step 3: After that, you need to copy and paste the command msdt.exe /id DeviceDiagnostic in the Command Prompt window and then press the Enter key.
Step 4: Select Advanced by going to the Hardware and Devices troubleshooter.
Step 5: Then, apply repairs automatically and then select next.
Step 6: After that, the troubleshooter will start detecting any problems with the scanner and if you find any issues, then you must fix it immediately.
Below are the steps that you need to follow to check the status of the required Windows services.
Step 1: Launch the Run console by pressing the Windows and R keys together.
Step 2: Enter services.msc in the search area and then press the Enter key.
Step 3: Start searching for the Windows Image Acquisition service given at the right side of the service manager.
Step 4: Right-click on the WIA service and then select Properties.
Step 5: Go to the Properties dialog box given below the General tab. After that, select the Startup Type and then set the field to Automatic.
Step 6: Then, select the Service Status and see if it's running.
Step 7: After that, select Start to run the service.
If you wish to know how to d a clean boot, then read the steps mentioned below.
Step 1: Press the Windows key and R key simultaneously to launch the Run facility.
Step 2: Enter misconfig in the search area and then select OK.
Step 3: Open the System Configuration window and then visit the Services tab. After that, choose the option of Hide all Microsft services. Then, select the Disable All button.
Step 4: Then, you must go to the Startup tab and then select Open Task manager.
Step 5: Go to the Startup tab and then select the Task manager. After that, right-click on your first service on the list and then choose the Disable option.
Step 6: Repeat Step 5 for all the other services.
Step 7: Close Task Manager and then go back to the System Configuration window.
Step 8: Select Apply and then click on Ok to save the changes.