How to Fix HP Scanner Not Working Issue?

Is your HP scanner creating trouble for you? Don’t worry scanner problems can easily be fixed and in this article, you will find out how.

If your scanner is not working it’s probably because of the following faults i.e., scanner not working, scanner not detected, or an error pops up when you are trying to connect it to your PC. these problems often occur with printers and scanners.

But you don’t have to fuss about the problem. As it happens quite often we can help you fix it.

To fix the HP scanner not working issue here are some methods that you can try. These have worked with people facing the same issue. Work your way down the list and see which one proves to work.

Fix 1: Check the Connection

Make sure you have turned the scanner on. Now you will have to see if the scanner is connected or not. In case you are using a USB cable, you must ensure that the cable works properly.

If it’s a network scanner make sure the internet connection is good and the scanner is connected to the network. VPN users can try disconnecting the computer from the VPN and then try to scan.

If this method is not able to fix HP scanner not working issue Try number 2.

Fix 2 : Enable WIA and Associated Services

Windows Image Acquisition (WIA) is a Microsoft model which lets graphics software to communicate with imaging hardware like scanner and printers.

Here is how you can enable WIA on your computer.

Step 1: Press the Windows key and R key on your keyboard simultaneously to open the Run box.

Step 2: Enter services.msc and then press okay.

Step 3: Locate Windows image acquisition on the list and click on it.

Step 4: A dialogue box will appear. Startup type should be Automatic and service status should be running.

Step 5: Now, click on stop to change the service status and then enable the services.

Step 6: Save changes by clicking on Apply and okay.

To see if your scanner is working, restart your PC and connect the scanner again. But if the issue is still not solved change a few more settings by following these steps

Step 1: Again press the windows key and R simultaneously and then type services.msc. And press enter.

Step 2: Make sure that the following services are set to automatic and running.

  • Remote Procedure Call RPC
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
  • Shell Hardware Detection

Save all the changes and now see if the scanner works. If not go on try method 3 to fix HP scanner not working issue.

Fix 3 : Update Scanner

Maybe it is not working because your scanner is outdated. You can manually update your scanner by going to the manufacturer’s website and finding and installing the latest driver of the scanner on your computer. This might take a little while.

Fix 4 : Troubleshoot Hardware Issues

There is a very good possibility that there is an issue with the scanner. In that case, you can run troubleshooting on the computer to figure out what the problem is.

Here is how you do it.

Step 1: Open the control panel and locate troubleshooting.

Step 2: Open Hardware and sound.

Step 3: Go to Hardware and devices.

Step 4: Follow the instructions on the screen to finish the troubleshooting and find out the issue.

Fix 5 : System File Checker

SFC is a window feature that scans any corrupted files and fixes it automatically. If a corrupted file is the reason your scanner is not working then this method will fix that.

Here is how you run a system file checker.

Step 1: go to the start button and type cmd in the search box. Right-click on command administrator and click on “run as administrator”.

Step 2: Type this command in command administrator. Wait while it shows Verification 100% complete.

Step 3: Once it’s completed type Exit and press enter.

Restart the scanner and see if the issue is fixed.

There you go. 5 easy ways to fix HP scanner not working issue. I hope it helps.

  •  Mick
  • lay  Brand: Hp Printer
  • lay  Last Update: 3 months ago