How to Fix Brother Printer Touch Screen not Working Error?

Hello, My Brother printer touch screen not working, showing working error. What to do, please give me any idea about that how can i fix Brother printer touch screen not working issue.

Brother Printer Touch Screen not Working Error:

Are you troubled by the Brother printer touch screen not working error? If yes, then you have opened the right page as here you will find the solution to your problem.

Below are the Steps that You Need to Follow if Your Touchscreen Becomes Unresponsive.  

Step 1: Disconnect the power wire from the printer device.

Step 2:  Power off your machine and then turn it on once again.

Step 3: After that, reconnect the wires to the printer device.

Step 4: Choose the firmware option of your machine.

a) Select the option of the touchscreen on your Settings.

b) After that, select the option of All Settings.

c) Press the Up arrow key and Down arrow key to show machine info. Now, select machine info.

d) Select the firmware version.

  • In case the main version is lower than J, then you are required to update the firmware. Once you are done uploading the firmware, then carry out the next.
  • In case the main version is J or more than J, then perform the next step.

Step 5: Power off your machine and then turn it on once again.

Step 6: Now, you need to test the touchscreen. Try to press different options appearing before you and then repeat the entire process that you carried out when you got to know the whole issue. In case the issue continues, then carry out the next step.

Step 7: Use a pencil or stylus that has a dull point. A wooden or plastic object can do the job if the stylus is required for calibration.

Step 8: Based on how severe the problem is, there is a chance that you may not be able to calibrate the touchscreen by carrying out the steps given below.

Step 9: Select the option of Settings on your touchscreen to light up Home.

Step 10: After that, you need to press and hold Home for the next 10 seconds on the touch panel. Don't release till the ROM version or Serial number appears on the screen.

Step 11: Select the blank section appearing at the end.

Step 12: Now, press 0 or # on your touchpanel. After that, 0 will be displayed on the top left corner of your touchscreen.

Step 13: After that, the touchscreen is going to show 5 white dots from 1-5.

Step 14: Use the tool of your choice, then press on the white dots very lightly in a proper sequence. Don't press it too hard and ensure that you press the dot only and nothing else.

  • When you press it properly, then the dot and the number will get removed from the screen.
  • Make sure you don't press Cancel accidentally using your hand. If you press Cancel, then you will have to restart the whole process from step 9.

Step 15: Once you are done pressing the white dots, the LCD will show OK or NG on the left side.

  • In case Ok appears on the touchscreen, then you will go back to your home screen.
  • If NG displays on your touchscreen, then 5 numbered dots will appear again.

Step 16: If Ok appears on your screen, then you must test your touchscreen. Try pressing different options appearing on the screen or repeat the same process that you performed when you noticed the problem.

Fix Brother Printer Touch Screen not Working Error: 

Touchscreen offers an advantage when you have just a few buttons on your device may it be a smartphone, printer, or iPad. The problem arises when you have only a touchscreen panel and it malfunctions.

Touchscreen error in the Brother printer is such an issue that needs to be fixed as touch screen not responding creates an obstruction in the workflow.

Reasons for Brother Printer Touchscreen Failure:

Before solving out the issue of Brother printer touchscreen not working, let us have a look at the possible root causes of touch screen failure: -

  • Dust, soil particles that remain on the touch panel if not wiped out properly might cause the touch to be irresponsive.
  • Driver installation error while installing card or due to not updating of driver could also be the reason.
  • Operating system error such as not able to execute command may halt the touch screen feature.
  • Host serial port and signal failures may result into malfunction of Brother printers.
  • Touchscreen panel might become irresponsive after a long duration of continuous usage as touch card might get damaged and need to be replaced.

Steps to Fix the Brother Printer Touch Screen not Working Issue:

Switch off the machine from main plug and restart the printer before following any steps as it might work for you.

Step 1: Check the LED light blink of your printer, as it should blink every second under normal working conditions.

Step 2: Check if hardware ports and software ports are connected properly.

Step 3: Kindly check on printer properties and select port for connection and status details.

Step 4: Install the driver for calibration and attend a pop up like not found card and check if the touch screen signal line is joint with the control card.

Step 5: Check printer cables with host and links are physically well connected.

Error on touch screen panel might be of various categories like Document Jam, out of memory, Jam tray etc and should be checked as per the error so that printer starts working normally.

The replacement of Brother printer touch screen or contacting customer care are also the possible solutions for Brother touchscreen error if problem persists.

How to Fix Brother Printer Touch Screen not Working Error?

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