This kind of Canon error 5011 generally arises because of some issue in the cartridge holder that is stuck inside. This printer issue does not allow the users to perform the scanning process. In order to fix this problem, you are required to apply some troubleshooting steps.
However, it is a little hard to apply these solutions. The problem can also occur because of some fault in production. Mentioned below are some of the solutions that you can apply to fix Canon printer error code 5011.
Step 1: Disconnect the printer device from the power source for the next 5 minutes and then reconnect it once again.
Step 2: After that, power off your printer device and open the cover to replace ink tanks.
Step 3: Then, turn on your printer and close the lid while the initializing is being done.
Step 4: Now, power off your printer machine once again and press and hold the Cancel and Power buttons simultaneously.
Step 5: Keep on holding the power button and then release the Cancel button.
Step 6: Press the button of Cancel 4 times in a row and then release both the buttons.
As per this method, the user is required to check that there are no bits of paper stuck inside the machine. Carefully check that there is no object or piece of paper stuck inside the machine.
If you have not been able to fix Canon printer error 5011 problem by applying the above-mentioned methods, then you can try resolving the issue by cleaning the encoder strip, which is placed behind the carriage. The carriage runs from left to right.
Disconnect the printer from the power source for the next 10 minutes and then reconnect it to perform a test. Lift the lid of your printer machine and then turn on your printer with the lid open.
Shut the lid and check if the canon support code 5011 issue is resolved or not. If none of the above-mentioned tricks work, then that means your printer machine needs repair. If this fixes the issue, then great but if it doesn’t, then you can get in touch with the printer team.