Question

How to Fix Canon Printers Error Code 5011?

Hello, Please let me know that how to fix Canon Printers error code 5011. I am facing some issue while printing with this. Help me.

Mick
1 Ans
Aug 25, 2021

Answer - 1

Fix Canon Printer Error Code 5011

For Canon printers, error code 5011 occurs due to an issue with the ink cartridge, which is stuck inside the printer. It restricts the users from scanning the documents. If you are wondering whether you can troubleshoot this issue on your own, then yes, you can. Here is how you can do that.

Try power cycling the Printer, check for the stuck paper bits on your printer device, try to clean the encoder strip, and restart the Canon printer by turning it off and then turning it back on. These are some of the methods that you can apply to fix the error.

Best Methods to Fix Canon Printer Error Code 5011

Method 1: Perform Power Cycle

Step 1: Disconnect the printer device from the power source for the next 5 minutes and then reconnect it once again.

Step 2: After that, power off your printer device and open the cover to replace ink tanks.

Step 3: Then, turn on your printer and close the lid while the initializing is being done.

Step 4: Now, power off your printer machine once again and press and hold the Cancel and Power buttons simultaneously.

Step 5: Keep on holding the power button and then release the Cancel button.

Step 6: Press the button of Cancel 4 times in a row and then release both the buttons.

Method 2: Check if Any Bits of Paper are Stuck in the Machine

As per this method, the user is required to check that there are no bits of paper stuck inside the machine. Carefully check that there is no object or piece of paper stuck inside the machine.

Method 3: Clean the Encoder Strip

If you have not been able to fix the Canon printer error 5011 problem by applying the above-mentioned methods, then you can try resolving the issue by cleaning the encoder strip, which is placed behind the carriage. The carriage runs from left to right.

Method 4: Try Turning Off and Then Turning on the Printer

Disconnect the printer from the power source for the next 10 minutes and then reconnect it to perform a test. Lift the lid of your printer machine and then turn on your printer with the lid open.

Shut the lid and check if the Canon support code 5011 issue is resolved or not. If none of the above-mentioned tricks work, then that means your printer machine needs repair. If this fixes the problem, then great, but if it doesn’t, then you can get in touch with the printer team.