Why is My Brother Printer in an Error State?

Hello, Please let me know that why is my Brother printer in an error state. When i am trying to print with this brother printer then it's showing Brother printer in error state. Help me.

  •   Mick
  • lay  2  Ans
  • lay  Jun 26, 2021
Answer - 1

Once in a while, Brother Printer comes with an error state; the leading cause is appearing on the monitor. However, in other cases, the objective of the Brother Printer error state might be a complete secret.

Before you going on the false lead go after to find the precise solution intended to fix Brother Printer in error state, it can better to consider using a series of regular troubleshooting actions first. In case mentioned steps reject to recover the printer mistake, you may find the answer on the chat support.

When you get here to fix Brother Printer in error state, it is the best way to use simple troubleshooting methods to make it perform again. Furthermore, you have to check the USB or Wireless Connection to your printing device and computer functions normally. You may recover the printer is over Brother Printer in error condition which is unable to access the significant time.

If you are attempting to solve the issue after getting the Brother technical support will be useful to find out the best methods for this problem printer error state. Here you can find the solution so professional has worked on some ways which can help you to fix Brother Printer error state.

Fix Brother Printer Error State:

The reason behind you face this error state message on your Brother printer is whether your printer is not connected properly, the printer stuck, low on ink, and any software changes. There might be other reasons as well, which can cause the problem of the printer in error state.

Before working on the primary solution further, try first steps to check if you can fix the printer problem.

Check the Printer Connection

Check the power cables connected to the wall outlets and also the USB cables connected to the computer. Be sure to disconnect all the wires and check it whether the issue is in the power cords.

Restart the Printer and Computer

Turn the Brother Printer, and Computer completely shut off for a couple of minutes and then restart both of them. Only restart can fix the problem of Brother Printer error state.

Check the Ink Levels

In case the Brother Printer ink is extremely low or coming to an end then kindly change the toner. Whereas you’ll receive a message once the link is low on the Brother printer and in the computer, to resolve this issue you need to change it.

Check Paper Jams

Look out for stuck papers inside the Brother Machine. Remove the paper jam from the loading tray and only use supported papers. Tried all the necessary troubleshooting steps suggested in this article? Still facing issue to fix the problem then check out the advanced troubleshooting methods to fix Brother Printer error state issues.

Solution : 1

Find Out the Brother Printer Status (Offline or Paused)-

Brother printer show up ‘Offline’ can also be right down to problems with the printer drivers or software program. In accordance with the duration of the printer or probably when you have deactivated automatic updates. This type of printer offline can happen to any printer brands and it is not limited to Brother only.

Try to follow the given steps below to erase the offline status and fix Brother Printer in error state message.

Step 1: On Windows 10 search box type Control Panel.

Step 2: Click on Control Panel at the top.

Step 3: Within Hardware and Sound option tap on show devices and printers.

Step 4: Right click on the printer and tap on Set as default printer.

Step 5: Next Right Click on the default printer and Click on See what’s printing.

Step 6: Now Tap on Printer at the top left.

Step 7: Uncheck Pause printing and Use Printer Offline.

Step 8: Reboot the printer and see if the error message is gone.

Restart Print Spooler Service-

A print spooler service handles printing tasks sent from a computer to the printer. Rebooting the print spooler service can clean the print jobs in the queue and fix Brother printer error state problem. Here’s how you can restart the print spooler service from the computer.

  •   Bert
  • lay  March 4, 2024
Answer - 2

Fix Brother Printer in Error State:

One of the most common issues that one may encounter is Brother printer in an error state. Generally, you will be able to spot the cause of the error on the display screen. Sometimes the cause of Brother printer in error state is completely hidden. Rather than following a single specific troubleshooting solution, you must look at various troubleshooting solutions that you can use to fix this Brother printer in error state windows 10 error.

In order to make your printer device function in a normal manner, it is recommended for you to use the simple troubleshooting steps. Moreover, you must check the wireless connection or USB, which is connected to your computer device and printer machine.

The best way to get your Brother printer in error state issues resolved quickly is to contact the Brother team by giving them on call.

How to Resolve Brother Printer in Error State Issue?

You may come across this message of Brother printer in error state on your printer machine due to several reasons. It can be because of low ink, jammed printer, connectivity issues and changes made in the software. Prior to working on the main solution, let us just work on the preliminary steps and see if it can fix the Brother printer in error state issue.

1) Check the Connection of Your Printer Device: Check whether the power wires are connected to the power source and see if the USB wires are connected to the computer system. Please ensure that you disconnect all the cords and check if there is any problem with the power wires only.

2) Restart the Computer and Printer: Power off your computer system and Brother printer machine for a few minutes and then restart them. One simple restart can resolve the problem of the printer in error state Brother.

3) Check if There is Enough Ink: In case the ink in the cartridge is very low, then you are required to change the toner. However, you will get a message that the ink is very less on the Brother printer as well as on your computer. Therefore, it is important for you to change the ink to resolve the issue.

4) Check Paper Jam Issues: See if there is any paper jammed in your printer machine. If you see a paper jammed in your printer, then clear it.

Method 1: Check the Status of Your Brother Printer Offline

Brother printer is in an error state or offline error may occur due to issues in the software or printer drivers. The printer driver error may arise because of the age of your printer or because you disabled the automatic updates. This offline error may occur in any of the printing machines and is not just restricted to the Brother brand.

Mentioned below are the steps that you are required to carry out in order to fix Brother printer in an error state issue.

Step 1: Go to the Search Box of your Windows 10 and write Control Panel there.

Step 2: Go to the Top and then click on Control Panel.

Step 3: After that, you will see the option of Hardware and Sound. Click on that option and then select devices and Printers.

Step 4: Right click on the Printer and then choose set as default printer.

Step 5: Then, right click and select set as default printer and then select see what is printing.

Step 6: Now, go to the top left and then click on the Printer.

Step 7: Uncheck use printer offline and Pause Printing.

Step 8: Restart your Brother printer. If the error message gets removed, then great and if it doesn’t then try out the next solution.

Method 2: Reboot the Print Spooler Service

The spooler manages the messages that are sent from your computer system to the printer machine. If you restart the spooler service, then all the print jobs in the queue will get printed one after the other and the error state issue will get fixed. Stated out below are the steps that you need to carry out the spooler service to resolve Brother printer in an error state issue.

Step 1: Enter cmd in the search box.

Step 2: Right click and then choose the option of Run as administrator.

Step 3: Now, select Yes to enable User Control.

Step 4: After that, type net stop spooler. Don’t write a single word continuously as net stop spooler has spaces between every word. Press the Enter key from the keyboard.

Step 5: When you read the message that The Print Spooler Service was stopped successfully and then type net start spooler. After that, hit the enter key from the keyboard.

Step 6: After that, you will receive another message that says, The Print Spooler service has started successfully. Close the command prompt.

Step 7: Restart your PC and Brother printer machine. Once your system is turned on, then try to print a test page.

If even after trying the steps above, your probem does not get solved, then try using the next method to fix the problem of Brother printer in an error state.

Method 3: Restart Your Device After Clearing the Print Spooler Service

If you wish to clear the spooler files, then you must carry out the steps that are given below.

Step 1: First of all, you need to go to C, and then to Windows, then System32. After that, go to Spooler and then open the printers folder. Also, delete the files that are present in it.

Step 2: In case you are not able to navigate to the folder, then try to open the run box. To launch the run box, all you need to do is to press the Windows key and R key simultaneously and then cross C:\Windows\System32\Spool\Printers. Now, select Ok.

Step 3: Now in the next step, press the button of continue and then remove all the files.

Step 4: Shut the folder and then go to the folder C:\Windows\System32\Spool\Drivers\W32x86. Remove all the files from the folder and then close them.

Method 4: Allow PnB Detection on Windows 10

In case you are a user of Windows 10 and after that turn on the Legacy plug and play detection. Prior to getting started with the process, reboot your computer system and carry out the steps given below.

Step 1: On your Windows 10 search box, enter device manager. Alternately, you can launch the run box and then enter devmgmt.msc and then click on Ok.

Step 2: Go to the Device Manager.

Step 3: Go to the Top and select view and then select Show hidden devices.

Step 4: Find Ports and select it to increase the list.

Step 5: Just go to ECP Printer Port and then Select Properties.

Step 6: Click on ports settings that is right next to the General Tab.

Step 7: Choose an interrupt assigned to the port and then Enable Legacy Plug and Play Detection.

Step 8: Save changes by clicking on Ok.

Restart your Brother printer and check if the issue is fixed or not. In case the issue still persists, then try the next method to fix your problem.

Method 5: Update the Printer Driver to Resolve the Problem of Brother Printer in Error State

There are two different ways to update the drivers of your Brother printer. The drivers can be updated by going to your computer system. According to the first method, the computer will start searching for the latest driver online. In the second method, you are required to install the Brother printer online.

Here in this method you are going to learn how to update the Brother printer driver automatically.

Step 1: Go to the search box of your Windows 10 and then type device manager there. After that, open run box and enter devmgmt.msc and hit ok.

Step 2: Click on Device Manager

Step 3: Now, go to the view that is given at the top and then select Show hidden devices.

Step 4: In order to expand the list, you need to select the option of Print queue.

Step 5: Go to your Brother Driver and then right click on it. Go to the Update Driver and then search automatically for the updated driver software.

  •   Ronny
  • lay  March 4, 2024