There are certain glitches when working with any type of printer. Sometimes, your printer stops working the way it is expected, and HP 60.02 error is displayed.
Step 1: In the first step, you need to take out the sheets you have inserted into the paper tray and then re-insert it. If in case the printer lifts and displays the notification that it is out of paper, then please make sure whether the back paper is correctly aligned or not. Once after correcting the paper alignment, you can insert the paper again and try printing again.
Step 2: This method must solve your problem but if still, the error message persists, then simply remove the right side cover of the printer. Thereafter, take a proper look at the paper tray lift motor which should be working fine.
Step 3: Upon observing carefully, you will be able to notice that it is attached to a portion of a metal frame right on top of the motor. So, the possible chances are that the spring has either broken down which in turn has led to the HP error 60.02. This is due to the malfunctioning of the motor assembly and so it leads to the malfunctioning of the gear located on the tray.
Step 4: You can simply remove the spring, fold one of the coils present and try to re-insert the same again with gentle hands. If in case, the spring is attached, then you can try a new tray or a lift motor. Generally, these both are easily available in the market at an affordable rate.
Step 5: Additionally, you can check the position of the printer if you are still getting the error messages. There is a fine possibility that your printer is placed on an uneven surface and so the printer tray is unable to lift correctly when needed.
You can even insert a small spacer in the right side of the paper tray so that the paper tray can properly fit into the printer section. Thus, you can easily avoid all that noise and fix the HP printer error 60.02.
Step 1: Unfortunately, if the above solution fails to work properly, then you are left with one solution only. This is directly contacting the support or printer customer care. HP offers an excellent team of highly qualified professionals who will thoroughly lookout to your problem and then provide you with the necessary service or solution.
Step 2: They connect to the users via their multiple phone lines. Moreover, you can quickly communicate with them through the email query process so you don’t have to worry about the error at all.
Step 3: Such recurring printer issues negatively impact your work especially when you have to print something urgently and your HP printer gives up 60.02 error message. Fortunately, you can fire all of these issues with some easy troubleshooting steps.
Step 4: In the case of unexpected problems like the 60.02 error message, your HP printer surely needs to be fixed for flawless functioning. As error 60.2 is one of the infuriating errors occurring with almost every HP printer. Generally, this error indicates that the tray no. 2 lifter motor has got some issue.
So, are you getting HP printer error 60.02 while executing any print work and totally clueless what to do next? Well, not to worry as this blog discusses some of the easiest methods to fix HP printer error 60.02 without requiring any technical knowledge. You will first understand the cause for the HP error 60.02 and then some techniques are discussed to rectify this error.
Hope this guide is useful in understanding the causes and fixes the error 60.02 HP printer.