As we know, the HP printer is the most popular brand in this era. HP printer is the most usable device for printing documents. It is not only used for printing high-quality text and graphics. But now it’s also an expert in scanning images, send faxes, photocopy documents and even connect wirelessly to your router or web services.
Wireless is better than wired or USB connection but there are various instances if your HP printer cannot connect to web services whereas you try to connect it the first time. But sometimes the HP printer cannot connect to web services so in that case, we suggest you go to www.hp.com/support at once.
Here, you will get several resolutions for clearing out your problems of HP printer unable to connect to web services.
HP printers allow users to print from a location by accessing the internet. When the printer not able to print and not able to connect with web services then you will find the given error messages.
Server connection error: Problem while connecting to the server. Just press “Retry”, or OK to exit.
Server connection error: Not able to connect to web services. Simply confirm Internet access and try again.
Web services problem: Facing problem at the time connecting to web services server.
Step 1 : Make sure the printer which you are using supports web services by checking on the printer’s control panel.
Step 2 : Search your wired or wireless connection are working perfectly and the printer is correctly connected.
Step 3 : Reboot the computer, printer, and router all at once, sometimes this helps to fix all issues.
Step 4 : Power on the web service by using printer EWS might resolve communication errors with the printer.
Step 5 : Search the Internet proxy server settings that it matches with printer EWS.
Step 6 : Through updating printer firmware regularly with the recent updates might resolve this issue.
Step 7 : Upgrade the router firmware, as outdated one can affect the performance, security or stops router to connect with the internet.
1. Check the Printer’s Connection
First of all, check that the printer is certainly connected to HP Web Services. Note that the HP printer cannot connect to Web Services when plugged in with a USB cable. Users may check the printer’s connection status through opening a Wireless Network or Settings menu on its LCD.
Then users should see a solid, blue wireless icon light that highlights a printer is connected. Users will need to connect the HP printer with Web Services if they can’t see that light.
2. Restart the Printer, Router, and PC
3. Turn on Web Services from the Printer’s Embedded Web Server Webpage
Users can find their printer manuals for more specific details on how to print a Network Configuration Page. Then follow the steps below when you’ve printed that page.
4. Adjust the DNS Settings for the HP Printer
Some users have confirmed they’ve fixed the HP printer cannot connect to web services connection errors by changing the DNS server for the HP printer to Google’s 18.104.22.168 IP address.
To do that, open the Embedded Web Server page as outlined above. Then click Wireless on the left of the Network tab. Select the IPv4 tab, enter 22.214.171.124 as the first DNS there, and click Apply. Then users have configured the printer to utilize Google’s DNS instead of the router’s DNS server.