How to Fix HP Printer that does Not Recognize New Cartridge?

Hello, Please let me know that How to Fix HP Printer that Does Not Recognize new cartridge. I am facing some issue while using new cartridge. Help me.

  •   Mick
  • lay  1  Ans
  • lay  2 years ago
Answer - 1

Fix HP Printer does not Recognize Ink Cartridge:

Is your brand new HP printer not recognizing ink cartridge or a new toner ink? This is something that most people experience every now and again, so you are surely not the only one.

An HP printer that does not recognize new cartridge is one of the most common problems customers face with their printers when replacing an empty cartridge or changing a new one. This can negatively affect your printer when you are replacing restored, remanufactured, third-party or refilled cartridges and you are looking for an option to fix this HP printer not recognizing cartridge issue.

Here We will Discuss Why this Happens and How You can Resolve it?

There may be a time when you are changing an empty cartridge or changing a new one, you may get one of the error messages like.

Types of Errors

  • The printer shows ‘Toner is not compatible’
  • Your printer says, ‘Cartridges are not detected’ or the printer cannot detect ink cartridges.
  • A low-level ink or empty ink cartridge error message shows up on the printer and computer screen.
  • Once in a while, you may see an error message like ‘HP printer cartridge blocked’ or ‘cartridge protection blocked’
  • An error message on the printer shows ‘no cartridge installed’.
  • There are warning lights flashing on the printer.

Reasons Behind Why HP Printer does not Recognize Ink Cartridge -

Printer needs internal memory reset: Once you reset your printer’s internal memory, it should automatically start recognizing the ink cartridges. If still, HP Printer that Does Not Recognize New Cartridge. Ensure it is detecting full ink level or full cartridges.

However, sometimes a printer does not do that when the printer’s internal memory is full and it still thinks there is an old cartridge installed in the printer even though you changed it with the new one.

Protective Tape or Strip

If you forget to take off the protective covering from the ink cartridges when you first take out the cartridge from its packaging, the printer will surely not be able to discover the recently installed cartridges and this will cause printer errors.

Damaged or Dirty Metal Contacts

The new HP ink cartridges have several numbers of metallic contacts that connect to the similar metallic contacts in the printer so the printer can send a command to the cartridges and it will be able to get the ink out of the cartridge and place it on the paper while you are trying to print something.

Dirty or malfunctioned metal contacts can disrupt the communication between the printer and cartridges and printers won’t be able to read instructions from the cartridges.

HP Cartridge Protection Enabled on the Printer

Common printer software is very important for the printer to function correctly for coming years. But, once in a while an updated software can put a ‘cartridge protection lock’ that jams the cartridges from printing anything. This feature may be turned off via going to the printer’s control panel and changing the cartridges settings.

Incorrect or Malfunctioned Cartridge Installed

In such cases, when you get the ink cartridges from a local store like Amazon, Walmart, etc, the ink cartridges may be incorrect or damaged. So, your printer won’t be able to identify these cartridges and it enables you to print any document. Hence, it is always suggested to buy the HP genuine ink cartridges from the official HP store.

Ink Cartridges Installed Incorrectly

There may be some possibility that when you installed the ink cartridge, it was not located correctly to its specified location when you were installing the cartridge, so the printer is unable to identify the cartridge and it will show you the error message’ No ink cartridge found’. All you have to do is to pull the main access door out and check if the cartridges are placed properly or not.

Fix HP Printer not Recognizing New Ink Cartridge

  • Change the old cartridge with the brand new HP cartridge. Leave it printer for 10 minutes after changing the cartridge and before turning on.
  • Now ‘ON’ the power button of the printer after changing the cartridge.
  • Disconnect the power cable from the wall outlet and connect your printer power cable back in the wall.
  • Click the power button from the printer to turn the printer back on.
  • In case, it still does not work, clean the metal contact on the cartridges and printer where these two meet when you place the cartridge in the printer.
  • You can use soft cotton cloth or lint-free cloth to clean the contacts.
  • Restart the printer and try to print something again.

That’s all, check whether the printer works fine Or Not. If still HP Printer that Does Not Recognize New Cartridge contact the HP support team.

  •   Hurst
  • lay  2 months ago