Question

How to Fix the HP Printer Documents Waiting Error?

Hello, Please let me know that how to fix the HP printer documents waiting error. I am facing this issue while printing. Help me.

  •   Mick
  • lay  1  Ans
  • lay  2 years ago
Answer - 1

Fix the HP Printer Documents Waiting Error

You must have faced problems with your HP printer when printing documents. On clicking on the option print, you must be coming across an error "one document waiting." You can troubleshoot this error on your own.

You can try cleaning the print spooler, reinstalling the print drivers of your HP printers, running the HP print, scanning the doctor wizard, and enabling the use of the printer offline setting. You can try any of the mentioned methods to resolve the issue, and your documents in the queue will start printing without any error occurring.

How Do I Fix the HP Printer Documents Waiting Error?

To fix the HP printer documents waiting for error for your printer, follow the given set of methods:

Method 1. Clean the Print Spooler

Step 1: Start by turning off your HP printer and then unplug it again.

Step 2: Now, launch the Run dialogue box using the Windows key + R hotkey.

Step 3: Type and enter the command Input services.msc in the Run’s dialogue box.

Step 4: Next, click on the OK button to open the window screen.

Step 5: Right-click on the Print Spooler service and then select the Stop option.

Step 6: Further, launch the File Explorer, which can be done by pressing the Windows key + E keyboard shortcut together.

Step 7: Next, open the folder path using File Explorer at C:\Windows\System 32\Spool\Printers.

Step 8: Press the Ctrl + A button in order to select all the files present in the Printers folder.

Step 9: Click on the Delete button corresponding to the file.

Step 10: Now, you need to open the Services window again.

Step 11: Right-click on the Print Spooler and select the Start option.

Step 12: Thereafter, you can shut down your Windows.

Step 13: At last, you can plug the printer back in again and turn it on.

Method 2. Reinstall the Print Drivers

Another method you can use to try to resolve the HP printer documents waiting for an error is to reinstall the printer drivers.

Step 1: Firstly, launch the Run dialog window.

Step 2: Next, type and input the command as control /name Microsoft.DevicesAndPrinters’and then click the OK button. This action will launch the Devices and Printers applet.

Step 3: Right-click on your HP printer and then select the corresponding Remove Device option.

Step 4: Next, remove the HP printer and restart your Windows.

Step 5: Then, you can launch the HP Software and Drivers page in any installed web browser.

Step 6: Click on the Printer option and open the search box.

Step 7: Next, you can enter your printer model in the search box and click on the Submit button.

Step 8: Further, click on the Driver-Product Installation Software present directly below.

Step 9: You can click the download link to install the driver software.

Step 10: Launch the downloaded driver installation file in order to install the software.

Method 3. Check the Use Printer Offline Setting is Enabled or Not

Step 1: Launch the Run’s dialog window.

Step 2: Next, input the command control /name Microsoft.DevicesAndPrinters in the Run window, and then press the Enter button.

Step 3: Now, right-click on the HP printer and select See what’s printing.

Step 4: Choose the Printer menu.

Step 5: Uncheck the Use Printer Offline option in case it’s selected.

Method 4. Run HP Print and Scan Doctor Wizard

Step 1: Save the setup file by clicking the Download Now option on the HP Print and Scan Doctor’s page.

Step 2: Launch the HP Print and Scan Doctor’s installer and add this software to Windows.

Step 3: Turn on your HP printer.

Step 4: Run the HP Print and Scan Doctor utility.

Step 5: Next, click on Start in the software’s window.

Step 6: Choose the HP Printer for which you want to fix the HP printer documents waiting for error.

Step 7: Lastly, click on the Fix Printing option and initiate a scan.

This HP Print and Scan Doctor wizard gives you the desired scan results. If it shows X marks, follow the utility’s guidelines and fix the detected issues.

All the above methods will indeed work to fix the document waiting error for most HP printer users. Consequently, all the documents in the queue start printing.

  •   John
  • lay  3 months ago