No scan options with HP Officejet 4315 all in one?

I am able to print from my HP Officejet 4315 printer when it is connected wirelessly to my operating system. The problem arises when I scan any documents. At the time when I went to scan something, “No computer found” error message displays o the computer’s screen. To fix this issue, I have also uninstalled and then reinstalled my HP printer’s drivers but still, the problem is going on. I think there is some problem with HP printer settings, anyone knows how to resolve this issue?

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7 months ago

Going by your query it seems your HP all-in-one is printing perfectly fine but for some reason, the scan reason does not work. I will discuss a few troubleshooting techniques to resolve the issue. Follow the instruction carefully:

  1. Restart your Printer and computer

    Since you were using the scan for the first time then chances are machine might be a little lazy and instead showed you the message, "no computer found'. Restart your printer along with the computer and see if the issue is resolved otherwise move to next step.
  2. Keep the Scan settings as a shortcut

    Open the HP software solution which came bundled along with the printer. Go to its settings and check for scan settings. From here create a shortcut for your scan command and see if the problem is resolved.
  3. Run the Print and Scan Doctor

    Your HP solution software has an option for checking the working condition of its component. Run this test to see if there is an issue with the printer scanner. If not move to next step.
  4. Upgrade Drivers

    If all the functionalities are working fine and only the scanning part is malfunctioning than chances are one of the drivers have been corrupted or failed. Gp to HP official website and search for printer drivers for your device and install them.

Hopefully, these steps will help you out in resolving the problem. In case you have any further doubts, feel free to reply back.

No scan options with HP Officejet 4315 all in one?


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